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Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships © 2007 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Introduction to Business
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Materi 9 : Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

Apr 15, 2016

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Dosen : Kholid Mawardi
Prodi : Adm. Bisnis
MatKul : Pengantar Adm. Bisnis
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Page 1: Materi 9 : Information Technology and E-Commerce: Managing Information, Knowledge, and Business Relationships

Information Technology and E-Commerce: Managing

Information, Knowledge, and Business Relationships

© 2007 The McGraw-Hill Companies, Inc., All Rights Reserved.

McGraw-Hill/IrwinIntroduction to Business

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IT - definition of

• Segala sesuatu yang terkait dengan komputer dan perangkat komunikasi serta ketrampilan yang dimiliki designer, manajerm dan pengguna untuk memperoleh, mendefinisikan, mengelola, mengorganisasi, memanipulasi, menyimpan dan mentranmisi fakta, data dan informasi dalam rangka menciptakan business knowledge dan mendorong proses belajar dalam organisasi

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Managing Information

Penglola bisnis harus mengelola informasi dan teknologi karena mereka menghadapi data yang banyak (overwhelming amount of data and information) tentang konsumen, pelanggan dan sistem operasinya.

Kemampuan untuk mengelola kompleksitas ini menjadi penentu keberhasilan aau kegagalan perusahaan di era digital

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Characteristics of useful information

CompleteRelevantTimelyAccurateReliable

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IT builds a competitive advantage

superior productivitysuperior qualitysuperior innovationsuperior responsiveness to customers

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IT Systems Applications

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IT Systems Applications• Transaction processing (TP) systems aplikasi day-to-day

transaksi bisnis• Knowledge management (KM) systems mengelola

information dari TP dan merelvankan dengan manager • Enterprise resource planning (ERP) systems aplikasi multi-

module yg menghubungkan semua fungsi• Artificial intelligence (AI) and expert systems didesain

untuk meniru perilaku manusia dan menyediakan computer-based assistance dlm proses bisnis tertentu.

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IT Systems Applications

•Manajer yang memiliki 20% informasi yang dibutuhkan akan mampu mengembangkan 80 % pengetahuan yg dibutukan untuk meningkatkan efisiensi dan efektivitas.

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IT Applications

• Internet adalah : a gigantic network of networks linking millions of computers offering information on business around the world

• The World Wide Web adalah sistem dg standard universal untuk menyimpan, memformat, menyimpan (retrieving) dan menampilkan information

• WWW menyediakan common language yang menjadaikan pengguna mampu “berselancar:

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IT Applications

• Intranets are private networks that any company can develop to extend Net technology internally— transmitting information throughout the firm

• Intranets are accessible only to employees, with access to outsiders prevented by hardware and software security systems called firewalls

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Managing Information

• Operations are more flexible because electronic networks allow businesses to offer greater product variety and faster delivery cycles. Aided by intranets and the Internet, greater collaboration is possible, both among internal units and with outside firms

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Managing Information

• Geographic separation of the workplace and company headquarters is more common because electronic linkages are replacing the need for physical proximity between the company and its workstations

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B2B or B2C?

• E-commerce systems are either business to business (B2B) or business to customer (B2C)

• In B2B the value chains are linked and allows them to reduce operating costs and improve product quality