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Management Who Are Managers?bhar.web.id/Course material/Manag1-3 definisi   Sejarah Management...

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1

Management

Pengantar

Managemen dan

Organisasi

STEPHEN P.. ROBBIINS MARY COULTER

1

2

L E A R N I N G O U T L I N E

Follow this Learning Outline as you read and study this chapter.

Who Are Managers?

Menjelaskan bagaimana Manager itu berbeda dengan Karyawan Non Managerial.

Menjelaskan bagaimana mengelompokkan tingkatan Manager.

What Is Management?

Mendefinisikan Management.

Menjelaskan mengapa Efisiensi dan Efektivitas itu penting untuk management.

3

L E A R N I N G O U T L I N E

Follow this Learning Outline as you read and study this chapter.

What Do Managers Do? Mendefinisikan empat fungsi management. Menjelaskan Mintzbergs managerial role Menggambarkan 3 ketrampilan essensial Katzs

dalam managerial dan bagaimana pentingnya ketiga ketrampilan tersebut berubah untuk masing-masing tingkat managerial.

Diskusi tentang perubahan yang mempengaruhi pekerjaan managerial.

Menjelaskan mengapa Pelayanan kepada pelanggan dan inovasi adalah penting bagi tugas managerial.

4

L E A R N I N G O U T L I N E

Follow this Learning Outline as you read and study this chapter.

What Is An Organization? Mendeskripsikan ciri-ciri dari Peng-organisasi-

an. Menjelaskan bagaimana Konsep Peng-

organisasi-an berubah.Why Study Management? Jelaskan Konsep universalitas dari

Management . Diskusikan mengapa sebuah pengertian dari

management adalah penting. Jelaskan tantangan dan rewards sebagai

seorang manager.

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Who Are Managers?Manager

o Seorang yang melakukan Koordinasi dan Pengawasan terhadap pekerjaan orang lain , sehingga sasaran organisasi dapat dicapai.

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Tingkatan Manager

First-line Managers (lini pertama).o Seseorang yang mengelola pekerjaan para

karyawan non manajerial. Middle Managerso Seseorang yang mengelola pekerjaan para

manajer lini pertama Top Managers

o Seseorang yang bertanggung jawab untuk jalannya organisasi, memutuskan keputusan-keputusan dan menetapkan perencanaan dan sasaran-sasaran yang berpengaruh kepada seluruh organisasi

7 8

What Is Management?

Managerial Concerns

o Efficiencyo Doing things right mengerjakan dengan benar Mendapatkan Output terbesar dari input paling kecil

o Effectivenesso Doing the right things Mengerjakan hal yang benar Mencapai Goal Organisasi

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What Do Managers Do?

Functional Approach (Henry Fayol) Planning

Mendefinisikan Goal, menetapkan strategi untuk mencapai goal, mengembangkan perencanaan untuk mengintegrasikan dan mengkoordinasikan aktivitas.

Organizing Mengarahkan dan melakukan pekerjaan struktur

(Strukturing work) Untuk mencapai goal organisasi. Leading

Bekerja dengan dan melalui orang-orang untuk mencapai goal.

Controlling Monitoring, membandingkan dan mengkoreksi.

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What Do Managers Do? (cont)

Management Roles Approach (Mintzberg) Interpersonal roles

Panutan, Pimpinan, penghubung Informational roles

Monitor, penyebar berita (disseminator), Juru bicara (spokesperson)

Decisional roles Enterpreuner, Pendobrak (Disturbance handler), resource allocator, negotiator

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What Do Managers Do? (cont)

Interaction with others with the organization with the external context of the

organization Reflection thoughtful thinking

Action practical doing

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What Do Managers Do? (cont)

Skills Approach Technical skills

Knowledge and proficiency in a specific field

Human skills The ability to work well with other people

Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization

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Exhibit 15 Skills Needed at Different Management Levels

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Exhibit 16 Conceptual Skill

Menggunakan informasi untuk menyelesaikan masalah.

Mengidentifikasi peluang-peluang untuk inovasi

Memetakan area masalah dan mengimplementasi jalan keluar.

Menyeleksi informasi kritis dan banyak data yang tersedia.

Memahami penggunaan tehnologi didalam bisnis.

Memahami macam model organisasi bisnis.

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Exhibit 16 Communication Skills

Mampu mentransfor ide-ide kedalam kalimat dan perbuatan.

Kredibel diantara kolega, teman dan bawahan

Mendengarkan dan bertanya pertanyaan-pertanyaan.

Ketrampilan presentasi : berbicara Ketrampilan presentasi : menulis dan menyajikan dalam grafik

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Exhibit 16 Effectiveness Skills

Berkontribusi didalam misi dan tujuan departemental atau korporat.

Fokus kepada konsumen Multitasking : bekerja secara tugas ganda dan paralel

Ketrampilan ber-negosiasi Project management Mampu mereview dan mengimplementasikan perkembangan pekerjaan.

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Exhibit 16 Effectiveness Skills (cont)

Menata dan memelihara performan standar internal maupun eksternal

Menata prioritas untuk perhatian dan

aktivitas.

Managemen waktu

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Exhibit 16 Interpersonal Skills (contd)

Keterampilan melatih dan mentoring

Diversity skills : bekerja dengan orang

yang berbeda budaya dan pendapat.

Networking diantara organisasi

Networking diluar organisasi

Working didalam team. Kooperasi dan komitmen

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How The Managers Job Is Changing

The Increasing Importance of Customers Customers: the reason that organizations exist

Managing customer relationships is the responsibility of allmanagers and employees.

Consistent high quality customer service is essential forsurvival.

Innovation Doing things differently, exploring new territory, andtaking risks Managers should encourage employees to be aware of andact on opportunities for innovation.

23 24

What Is An Organization?

An Organization Defined

Penataan sekumpulan orang secara disengaja guna mencapai tujuan tertentu yang tidak dapat di capai secara individu.

Common Characteristics of Organizations

Memiliki tujuan yang khusus

Terdiri dari orang

Memiliki struktur

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27 28

Why Study Management?

The Value of Studying Management

The universality of management

Good management is needed in all organizations.

The reality of work

Employees either manage or are managed.

Rewards and challenges of being a manager

Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work.

Successful managers receive significant monetary rewards for their efforts.

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Terms to Know

manager first-line managers

middle managers top managers management efficiency effectiveness planning

organizing leading controlling

management roles interpersonal roles informational roles decisional roles technical skills

human skills conceptual skills organization universality of management

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Management

Sejarah Management

STEPHEN P.. ROBBIINS MARY COULTER

2

32

Latar belakang Sejarah dari Management

Menjelaskan mengapa belajar latar belakang management penting

Mendeskripsikan beberapa tindakan managemen awal

Keilmuan Managemen

Describe the important contributions made by Fredrick W. Taylor and Frank and Lillian Gilbreth.

Explain how todays managers use scientific management.

L E A R N I N G O U T L I N EFollow this Learning Outline as you read and study this chapter.

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Teori Adminitrasi umum

Kontribusi Fayols untuk teory management.

Kontribusi Max Webers untuk teory managemen. Menjelaskan bagaimana manager saat ini

menggunakan teori adminitrasi umum.

Quantitative Approach

Explain what the quantitative approach has contributed to the field of management.

Discuss how todays managers use the quantitative approach

L E A R N I N G O U T L I N EFollow this Learning Outline as you read and study this chapter.

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Pendekatan Perilaku / Behavior Describe the contributions of the early advocates of

OB. Explain the contributions of the Hawthorne Studies to

the field of management. Discuss how todays managers use the behavioral

approach. Pendekatan Kontemporer : Pendekatan System Describe an organization using the systems approach. Discuss how the systems approach helps us

management.

L E A R N I N G O U T L I N EFollow this Learning Outline as you read and study this chapter.

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Pendekatan Situasional / Kontingensi Explain how the contingency approach differs from the early

theories of management.

Discuss how the contingency approach helps us understand

management

Current Issues and Trends

Explain why we need to look at the current trends and

issues facing managers.

Describe the current trends and issues facing managers

L E A R N I N G O U T L I N EFollow this Learning Outline as you read and study this chapter.

36

Sejarah Management

Ancient Management Egypt (pyramids) and China (Great Wall)

Adam Smith Published The Wealth of Nations in 1776 Advocated the division of labor (job specialization) to

increase the productivity of w

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