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CIMB Niaga Sustainability Report 2012

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  • Laporan Keberlanjutan 2012

    Bersatuuntuk Keberlanjutan

    Sustainability Report 2012

    Unitedfor Sustainability

    Bersatu

    un

    tuk K

    eberlan

    jutan

    Un

    ited fo

    r Su

    stainab

    ility

  • Laporan Bisnis

    Daftar Isi

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    Tema : Bersatu untuk Keberlanjutan

    Visi

    Nilai-nilai Utama

    Lingkup Laporan

    Ikhtisar Kinerja Keberlanjutan

    Target dan Capaian Kinerja Keberlanjutan

    Tentang Kami - Profil CIMB Niaga

    Jejak Langkah

    Rangkaian Peristiwa 2012

    Penghargaan

    Sambutan Bersama

    Presiden Komisaris & Presiden Direktur

    Informasi Laporan Keberlanjutan

    Laporan Sektor Keberlanjutan

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    28

    38

    48

    60

    66

    70

    76

    77

    80

    Bukan Sekedar Bank

    Kondisi Ekonomi & Perbankan Indonesia

    Pelestarian Lingkungan

    Bantuan Kepada Masyarakat

    Mengutamakan Sumber Daya Manusia

    Mengutamakan Nasabah

    Tata Kelola Keberlanjutan

    Pernyataan GRI Application Level Check

    GRI Index

    Glossary

    Laporan Bisnis

    Contents

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    Theme : United for Sustainability

    Vision

    Core Values

    Scope of This Report

    Sustainability Highlights

    Sustainability Targets and Achivements

    About Us - A Profile of CIMB Niaga

    Milestones

    Significant Events in 2012

    Awards

    Joint Statement

    from the President Commissioner and

    the President Director

    Information regarding the Sustainability Report

    Sustainability Sector Report

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    38

    48

    60

    66

    70

    76

    77

    80

    Not Just a Bank

    Banking and Economic Conditions in

    Indonesia

    Environmental Conservation

    Community Assistance

    Prioritizing Human Resources

    Prioritizing Clients

    Sustainable Governance

    Statement of GRI Application Level Check

    GRI Index

    Glossary

  • 1Sustainability Report CIMB Niaga 2012

    Unitedfor Sustainability

    CIMB Niagas success in improving its sustainability performance is largely due to the role played by its stakeholders. These stakeholders have a significant impact on the Company, and the reverse is also true, with the decisions of the Company having a significant impact on stakeholders. Thus, the management of this mutual relationship was our primary focus in 2012 and will continue to be so in future years.

    The professionalism of our employees and improvements to their working conditions through the creation of a conducive working environment are fundamental factors in the achievement of these successes. Increasing the level of the loyalty of our clients and of trust of the community in CIMB Niaga creates strategic value and facilitates the ongoing growth of its business. Increasingly strict banking sector regulations and oversight foster healthy banking practices. Mutually beneficial relationships with business partners, including information technology service providers, create significant value in the development of CIMB Niagas business.

    CIMB Niaga achieves growth by serving the community and implementing its business activities through the utilization of a number of natural resources. Thus, both the community and the living environment play a significant role in facilitating this growth. We have intensified a number of community and environmental programs, with the full support of the community, of the government, and of all other stakeholders. The achievement of sustainability through the full involvement of all stakeholders has enabled us to achieve excellent results throughout 2012.

  • 2 Sustainability Report CIMB Niaga 2012

    VisionTo be the most trusted Indonesian bank

    that is part of South East Asias leading Universal

    Bank by understanding our customers needs,

    providing the right comprehensive financial

    solutions and building lifetime relationships.

    Explanation:

    To be the most trusted bank in Indonesia,

    we identified three main aspects, which focused

    on customer satisfaction of our services:

    1. Understanding customer needs;

    2. Providing the right comprehensive financial

    solutions; and

    3. Building lifetime relationships.

  • 3Sustainability Report CIMB Niaga 2012

    Core Values

    Always Put Customers First Passion for Excellence

    Integrity is Everything

    Explanation:

    CIMB Niaga always puts our customers satisfaction first, through excellent services from employees who have high integrity and passion for excellence in their work.

    The Main Behavior of Core Values

    Integrity is Everything Speakandactwithhonestyandsincerity. Makedecisionsreliablybasedonprofessionalism.

    Always Put Customers First Assistandservetofulfillandanticipatetheneeds

    of stakeholders. Createaddedvalueandsolutionsthatexceed

    customer expectations. Empowerhumanresourcesandsupportall

    potential for excellence.

    Passion for Excellence Providethebestqualityproducts,services,

    and work processes. Implementopenleadership,delegatingauthority

    andrequiringresponsibilityforanydecisionmade. Recognizetheimportanceofcooperationto

    attain success, to build trust and mutual respect, and to struggle together within a competitive environment.

  • 4 Sustainability Report CIMB Niaga 2012

    Welcome to CIMB Niagas 2012 Sustainability Report.

    ThisisthesecondofCIMBNiagasSustainabilityReports.

    The first report covered 2011 and was published in March

    2012. This report complements CIMB Niagas 2012 Annual

    Report,asstipulatedbyDecisionoftheChairofBapepam-

    LKNo.KEP-431/BL/2012,dated1August2012.Thisreport

    is published on an annual basis, covering the period from 1

    Januaryto31December[3.1,3.2,3.3].

    Determination of the Contents of the Report [3.5]

    This report contains information related to CIMB Niagas

    achievement of economic, environmental and social

    sustainability. The report has been formulated in accordance

    with the Global Reporting Initiative (GRI) Sustainability

    ReportingGuidelines version3.1 (GRIG3.1) andwith the

    Financial Services Sector Supplement (FS1).

    The determination of the contents of this report was

    conducted on consideration of the four principles stipulated in

    GRIG3.1,thesebeingmateriality,completeness,thecontext

    of sustainability, and the inclusiveness of stakeholders.

    Thechoiceof topicshasbeenprioritizedon thebasis of

    their relevance to sustainability issues, including both local

    (Indonesian) sustainability issues and global sustainability

    issues, such as the mitigation of carbon emissions and the

    Scope of This ReportachievementofMillenniumDevelopmentGoals (MDGs).

    Thus, this report is intended to serve all of CIMB Niagas

    stakeholders as a basis for making decisions and to

    complement the financial information included in the Annual

    Report.

    To ensure the inclusion of stakeholders, CIMB Niaga conducts

    itsStakeholderDiscussionForum.Thisforumprovidesinputs

    and views related to a number of issues of importance to

    stakeholders and of how these issues impact CIMB Niagas

    business.TheinputfromthisStakeholderDiscussionForum

    is presented in the Materiality Table.

    Boundaries and Limits of the Report [3.6, 3.7]

    This report covers the economic, environmental and

    social performance of CIMB Niagas head office and its

    branches throughout Indonesia, including its branches in

    the conventional banking sector, the Syariah banking sector,

    and the microcredit sector. The sustainability performance

    of subsidiary companies is not covered by this report,

    except in the case of financial data presented through EC1

    indicators.

    Data Measurement Techniques and Reporting Basis

    [3.8, 3.9]

    Thequantitativedatapresentedinthisreportispresented

    in terms of standard international measurements, including

    gigajoules, kilowatt hours, and so on. Some of the data is

    based on rational estimations and assumptions. In order to

    better enable comparisons, specific data has been presented

    for periods of at least two consecutive years. Financial

    data, including data related to subsidiaries, is reported

    in accordance with the Standard Principles of Financial

    Accounting(PSAK).

    Significant Changes from Previous Years [3.10, 3.11]

    Throughout the period of this report, there were no

    significant changes in terms of the reports boundaries,

    scope, or measurement methods compared to the previous

    year. Thus, there has been no restatement of data from

    previous years in this report.

    GRI Index [3.12]

    AdescriptionoftheGRI3.1andFSSSIndicesappliedinthis

    report is presented on page 77. In order to facilitate readers

    access to information related to these indices, information

    relatedtotheindicesispresentedinredtext[inbrackets]

    on the relevant pages.

    0

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    3 4 5

    Banking Security

    Ease of Access to Banking Services

    Community Empowerment

    EqualityofOpportunity

    Remuneration

    Carbon Emission Management

    EmployeesRights

    BankingServicestotheMicro-FinanceSector

    Level of Significance for the Company

    Less Significant More Significant

    Leve

    l of

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