Laporan Keberlanjutan 2012
Sustainability Report 2012
Tema : Bersatu untuk Keberlanjutan
Ikhtisar Kinerja Keberlanjutan
Target dan Capaian Kinerja Keberlanjutan
Tentang Kami - Profil CIMB Niaga
Rangkaian Peristiwa 2012
Presiden Komisaris & Presiden Direktur
Informasi Laporan Keberlanjutan
Laporan Sektor Keberlanjutan
Bukan Sekedar Bank
Kondisi Ekonomi & Perbankan Indonesia
Bantuan Kepada Masyarakat
Mengutamakan Sumber Daya Manusia
Tata Kelola Keberlanjutan
Pernyataan GRI Application Level Check
Theme : United for Sustainability
Scope of This Report
Sustainability Targets and Achivements
About Us - A Profile of CIMB Niaga
Significant Events in 2012
from the President Commissioner and
the President Director
Information regarding the Sustainability Report
Sustainability Sector Report
Not Just a Bank
Banking and Economic Conditions in
Prioritizing Human Resources
Statement of GRI Application Level Check
1Sustainability Report CIMB Niaga 2012
CIMB Niagas success in improving its sustainability performance is largely due to the role played by its stakeholders. These stakeholders have a significant impact on the Company, and the reverse is also true, with the decisions of the Company having a significant impact on stakeholders. Thus, the management of this mutual relationship was our primary focus in 2012 and will continue to be so in future years.
The professionalism of our employees and improvements to their working conditions through the creation of a conducive working environment are fundamental factors in the achievement of these successes. Increasing the level of the loyalty of our clients and of trust of the community in CIMB Niaga creates strategic value and facilitates the ongoing growth of its business. Increasingly strict banking sector regulations and oversight foster healthy banking practices. Mutually beneficial relationships with business partners, including information technology service providers, create significant value in the development of CIMB Niagas business.
CIMB Niaga achieves growth by serving the community and implementing its business activities through the utilization of a number of natural resources. Thus, both the community and the living environment play a significant role in facilitating this growth. We have intensified a number of community and environmental programs, with the full support of the community, of the government, and of all other stakeholders. The achievement of sustainability through the full involvement of all stakeholders has enabled us to achieve excellent results throughout 2012.
2 Sustainability Report CIMB Niaga 2012
VisionTo be the most trusted Indonesian bank
that is part of South East Asias leading Universal
Bank by understanding our customers needs,
providing the right comprehensive financial
solutions and building lifetime relationships.
To be the most trusted bank in Indonesia,
we identified three main aspects, which focused
on customer satisfaction of our services:
1. Understanding customer needs;
2. Providing the right comprehensive financial
3. Building lifetime relationships.
3Sustainability Report CIMB Niaga 2012
Always Put Customers First Passion for Excellence
Integrity is Everything
CIMB Niaga always puts our customers satisfaction first, through excellent services from employees who have high integrity and passion for excellence in their work.
The Main Behavior of Core Values
Integrity is Everything Speakandactwithhonestyandsincerity. Makedecisionsreliablybasedonprofessionalism.
Always Put Customers First Assistandservetofulfillandanticipatetheneeds
of stakeholders. Createaddedvalueandsolutionsthatexceed
customer expectations. Empowerhumanresourcesandsupportall
potential for excellence.
Passion for Excellence Providethebestqualityproducts,services,
and work processes. Implementopenleadership,delegatingauthority
attain success, to build trust and mutual respect, and to struggle together within a competitive environment.
4 Sustainability Report CIMB Niaga 2012
Welcome to CIMB Niagas 2012 Sustainability Report.
The first report covered 2011 and was published in March
2012. This report complements CIMB Niagas 2012 Annual
is published on an annual basis, covering the period from 1
Determination of the Contents of the Report [3.5]
This report contains information related to CIMB Niagas
achievement of economic, environmental and social
sustainability. The report has been formulated in accordance
with the Global Reporting Initiative (GRI) Sustainability
ReportingGuidelines version3.1 (GRIG3.1) andwith the
Financial Services Sector Supplement (FS1).
The determination of the contents of this report was
conducted on consideration of the four principles stipulated in
of sustainability, and the inclusiveness of stakeholders.
Thechoiceof topicshasbeenprioritizedon thebasis of
their relevance to sustainability issues, including both local
(Indonesian) sustainability issues and global sustainability
issues, such as the mitigation of carbon emissions and the
Scope of This ReportachievementofMillenniumDevelopmentGoals (MDGs).
Thus, this report is intended to serve all of CIMB Niagas
stakeholders as a basis for making decisions and to
complement the financial information included in the Annual
To ensure the inclusion of stakeholders, CIMB Niaga conducts
and views related to a number of issues of importance to
stakeholders and of how these issues impact CIMB Niagas
is presented in the Materiality Table.
Boundaries and Limits of the Report [3.6, 3.7]
This report covers the economic, environmental and
social performance of CIMB Niagas head office and its
branches throughout Indonesia, including its branches in
the conventional banking sector, the Syariah banking sector,
and the microcredit sector. The sustainability performance
of subsidiary companies is not covered by this report,
except in the case of financial data presented through EC1
Data Measurement Techniques and Reporting Basis
in terms of standard international measurements, including
gigajoules, kilowatt hours, and so on. Some of the data is
based on rational estimations and assumptions. In order to
better enable comparisons, specific data has been presented
for periods of at least two consecutive years. Financial
data, including data related to subsidiaries, is reported
in accordance with the Standard Principles of Financial
Significant Changes from Previous Years [3.10, 3.11]
Throughout the period of this report, there were no
significant changes in terms of the reports boundaries,
scope, or measurement methods compared to the previous
year. Thus, there has been no restatement of data from
previous years in this report.
GRI Index [3.12]
report is presented on page 77. In order to facilitate readers
access to information related to these indices, information
on the relevant pages.
3 4 5
Ease of Access to Banking Services
Carbon Emission Management
Level of Significance for the Company
Less Significant More Significant