ABACUS AUTO REFUND ( QREX ) Helpdesk, Customer Support Department
ABACUS AUTO REFUND ( QREX )
Helpdesk,
Customer Support Department
22
Aware Please .....!!!!!
1. Pastikan ticket issued di GDS mana ?
2. Proses Auto Refund harus mengikuti Prosedure dari Airlines
3. Masukkan amount refund fee dan cancellation fee sesuai dari Airlines.
4. Partial refund : Fare basis code di input sesuai ketentuan dari airlines .Amount untuk flight yang flown harus disesuaikan dengan perhitungan Airlines / Cek dahulu ke Airlines.
5. Pada saat di screen 30 status ticket akan berubah menjadi RFND, maka sebelum masuk ke Screen 32 harus check apakah CHG Fee amount sudah benar.
6. Jika terjadi “ ERROR RESPONSE “ Travel Agen agar segera menghubungi Helpdesk untuk dipandu dengan entry yang benar.
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Aware Please .....!!!!!
7. Per 1 November 2010 Emirates Airlines mengharuskan Agen untuk melakukan Auto Refund untuk semua ticketnya yang akan di Refund.
8.Di screen 32 jika pada saat ticketing tidak ada komisi ( KP 0 ) maka Agen harus memasukkan angka 0 dikolom PCT ( komisi 0 % ) .
9. Pastikan Printer ticket sudah di designate sebelum melakukan Auto refund.
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For Reference Only
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Designate Printer Address
Before Print Auto Refund , We must to designate Printer
Ticket . Entry :
DSIV2753B8
PTR/2753B8
W*ID
Note : 2753B8 is example address printer
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Steps Description
QREX Mask
1
e.g entry WFR1263898725274¥AGA
2 Screen 10 : Input R (Refunded ) and X for next screen
3 Screen 30 : Input Change Fee Amount ( Refund Fee + Cancelation Fee )
4 Screen 32 : Refund information e.g. commission PCT , NET and X for next screen
5 Complete the refund transaction
FULL REFUND
Note : WFR mandatory to retrieve Auto refund Mask
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Route CGK /KUL / JKT M class
Publish Fare : USD 296.00
Tax : USD 15.00MY USD 40.00 YQ
Net : USD 200.00
Commission from Net 7%
Refund Fee : USD 50
Refund notice = USD 200– 50 + tax 55 = USD 205
Auto populated commission percentage 7 % in BSP
Example 1 : Full Refund With Net Remit commission 7 %
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Step 1 : Entry WFR1263898725297#AGA
Step 2 : Screen 10 Fill in “R” for Refund for Segments 1 and 2Fill in “X” at NEXT field to proceed to next screen
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Step 3: Screen 30 Fill in CHG FEE AMOUNT as applicable, e.g USD 50.00Fill in “X” at NEXT field to proceed to next screen or Fill in “X” at QUIT to Ignored
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Screen 30 Warning message
System returns trailer message to verify TOTAL Fill in “X” at NEXT field to proceed to next screen.
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Screen 30
At this stage the ETR Coupon Status is updated to RFND. So it is too late to terminate the refund
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Step 4 : Screen 32 To Complete the refund transaction input “X” to be Refunded. .
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Step 4: Screen 32
Original information from ticketing database where applicable is auto-populated e.g. Commission PCT, Net fare , Tour code etc
TOTAL REFUND DUE USD is from Screen 32 above
“X” is auto marked against CASH. Fill in “X” at REFUND field to complete refund process.
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Example of Refund Notice 1
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Example 2 : Below is example screen 32 to complete Auto refund with Full Refund Publish fare less commission 7 %
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Example of Refund Notice 2
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To make sure the Auto refund process already successful completely please check Sales Report with entry : DQB*RF
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PARTIAL REFUND
Steps Description
Refund Mask
1
e.g entry : WFR12638987325389#AGA
2 Screen 10 : Input “R “ (Refunded ) and “ X “ for next Screen.
3 Screen 20 : Input Fare basis code (FB) , Amount segment flown and fill in “ M” for Manual
4 Screen 13 : Used TAX info.
5 Screen 24 : Fare Calculation from point of origin
6 Screen 30 : Input Chg Fee Amount
7 Screen 32 :Refund information e.g. commission PCT , NET and X for next screen
8 Complete the refund transaction
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Route LAX / SFO / LAX L class
Publish Fare : USD 500.00
Tax : USD 30 US 5.00AY 9.00 XF 7.40 ZP
Commission publish fare 7%
Segment Flown LAX / SFO e.g USD 250
Tax to be refunded e.g = 15.00 + 2.50 + 4.50 +3.70 = 25.70
Refund Fee : USD 50
Refund notice = USD 250– 50 + tax 25.70 = USD 225.70
Example : Partial Refund Publish commission 7 %
2020
Step 1: Entry WFR0013898725331¥AAA
Step 2 : Screen 10
Fill in “F” for Flown for Segment 1 will be auto populatedFill in “R” for Refund for Segment 2 Fill in “X” at NEXT field to proceed to next screen
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Step 3 : Screen 20
Fill in Fare Basis Code ( FB) and Refund Amount for Flown Segment(s)
Fill in “M” for Manual Priced or “P” for System Priced.
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Step 4: Screen 13
In Partial Refund all the original taxes are displayed User is required to remove the AMT/CODE of Unused Taxes Fill in “X” in NEXT field to move to next screen.
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The detail information on Screen 13 :
In Partial Refund all the original taxes are displayed
User is required to remove the AMT/CODE of Unused Taxes
e.g Orig Tax e.g Tax Flown
US 30.00 US 15.00 ZP 7.40 ZP 3.70
AY 5.00 AY 2.50XF 9.00 XF 4.50
Fill in “X” in NEXT field to move to next screen.
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Step 5 : Screen 24
User to verify the Used Fare informationFill in “X” in NEXT field to move to the next screen
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Step 6 : Screen 30
Fill in CHG FEE AMOUNT as applicable, e.g USD50.00Fill in “X” at NEXT field to proceed to next screen
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Step 6 : Screen 30 Warning message
Redisplayed with TOTAL less CHG FEE AMOUNT System returns trailer message to verify TOTAL Fill in “X” at NEXT field to proceed to next screen.
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Step 7 : Screen 32 Input “X” to complete Refund.
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Sales Report Entry : DQB*RF
To check Auto refund sales report :
Specific carrier : DQB*RF#AGA
Specifid date range : DQB*RF#D23-29
Specific Ticket nbr : DQB*RF#T1263898725274
Specific month : DQB*RF/NOV-DEC
Max to retrieve Auto refund sales report is 3 month
Helpdesk Abacus IndonesiaJL.Mampang Prapatan Raya No 93 Jakarta 12790Phone : (62-21) 27535388 (Hunting)Handphone : 0816 920 832Fax : (62-21) 7943546
Email : [email protected]
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Website : www.abacus-ind.co.ideService : www.eservices.abacus-ind.com
Thank You